Returns are eligible for ready to ship orders  from 7 days  after receipt of purchase .

We do not offer refunds for "made to be order items" unless the item arrives damaged or defective. In such cases, merchandise must be returned with all original packaging, including the jewelry box and branded pouch, within 7 days of delivery.

To initiate a return for a damaged item, please email us at [insert email] with:

• A clear photo of the product and its packaging
  
• A description of the issue
  
• Your order number
  

Return approval is at our discretion upon review of your request.

We accept exchanges on orders over $500 in value. The item must be:

• In its original, unworn condition
• Returned with its full original packaging (box, pouch, etc.)
• Initiated within 7 days of receipt

Customers are responsible for return shipping unless otherwise stated.

• Personalized, customized, or altered pieces are final sale and not eligible for return or exchange.
• Items that show signs of wear or damage will not be accepted.
• We recommend shipping returns in a hard case or protective box to avoid damage in transit.

All jewelry must be returned in its original condition and packaging:

• Jewelry box
• Signature pouch
• This ensures the safety and integrity of your return and is part of our verification process.

If you have any questions regarding your purchase, please reach out to our client care team at [insert contact email].

We're here to assist you.