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Frequently Asked Questions
Please see below for answers to common questions from customers
Product Craftsmanship
What makes each piece one-of-a-kind?
Each piece is individually crafted with hand-selected pearls and gemstones. Many sourced in limited quantities, ensuring no two designs are ever exactly alike. This is jewelry meant to be treasured, not replicated.
Are your pearls and gemstones ethically sourced?
Absolutely. We work exclusively with partners committed to ethical and sustainable practices, honoring the origin and integrity of every material used.
What materials do you use, and are they hypoallergenic?
Our pieces are made with high-quality materials, including sterling silver, 14k gold, and gold-fill components. Many designs are nickel-free and hypoallergenic, suitable for sensitive skin.
Do you offer custom or bespoke designs?
Select custom work may be available by inquiry. If you’re looking for something uniquely yours: a gift, heirloom, or ceremonial piece. Please contact us directly to discuss possibilities.
Shipping & Delivery
How long does shipping take?
We ship within 3–5 business days of receiving your order, using insured, trackable services. Delivery times vary by location.
Is signature required upon delivery?
For orders over $500, we recommend or require signature confirmation for added security.
Do you offer international delivery?
Yes, worldwide shipping is available. Please note that international orders may be subject to duties or taxes upon arrival.
Can I track my order?
Yes, you will receive a tracking number via email once your order ships.
Returns & Exchanges
What is your return policy?
Due to the handcrafted and limited-edition nature of our pieces, all sales are final. However, we’re happy to review concerns on a case-by-case basis.
Can I exchange a gift or item for a different size or style?
Exchanges may be possible if the item is unworn and available in inventory. Please contact us within 7 days of receipt to inquire.
What if my item arrives damaged?
We inspect each piece with care before shipping, but if your item arrives damaged, please email us within 48 hours with photos and we’ll make it right.
Jewelry Care
How should I clean and store my jewelry?
Gently wipe your pieces with a soft cloth after wear. Store them in a dry, cushioned place; preferably in the original pouch or box to avoid scratches and tarnishing.
Is it safe to wear my pieces in water or while sleeping?
We recommend removing jewelry before swimming, showering, or sleeping to preserve its quality and prevent damage.
Do you offer professional cleaning or repairs?
We can offer light repairs or cleaning upon request. Please reach out with details, and we’ll guide you through the options.
Wholesale Collaborations
Do you offer wholesale pricing?
Yes, we partner with select boutiques and retailers who align with our values. If you’re interested in carrying Michelle Albala designs, please apply via our wholesale form.
How can I apply for a wholesale account?
You can submit your application directly on the site. We’ll review and reply within 3–5 business days.
Are you open to brand partnerships or event collaborations?
We’re always open to intentional partnerships that reflect our aesthetic and mission. To discuss collaborations, please contact us directly.
Orders Payments
What payment methods do you accept?
We accept all major credit cards and PayPal. Installment options may be available during checkout via trusted partners.
Can I split my payment into installments?
Yes, when available. You’ll see this option at checkout through platforms like Shop Pay or Afterpay.
Will I receive a confirmation and receipt?
Absolutely. You'll receive an order confirmation and receipt via email within moments of completing your purchase.
About the Brand
Who is Michelle Albala?
Michelle is a designer, gem enthusiast, and storyteller who crafts wearable works of art that celebrate individuality, heritage, and quiet beauty. Her pieces reflect a lifetime of passion for refinement and authenticity.
What inspires your collections?
Each collection is inspired by nature’s geometry, emotional resonance, and the timeless elegance of materials that speak for themselves. Michelle designs with intuition and intention, drawing from both ritual and spontaneity.
Where are your pieces made?
All pieces are handcrafted with care in our atelier, using globally sourced materials and ethically aligned suppliers.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.